Terms and Conditions

Last updated: March 25, 2026

1. Scope and Acceptance

These Terms and Conditions ("Terms") govern access to and use of the Extraflow platform ("Software"), made available by Wiseverge, Lda., a company incorporated in Portugal ("Wiseverge"). By creating an account or using the Software, the Subscriber confirms that they have read, understood and agreed to these Terms in full. If you do not agree with any provision, you must refrain from using the Software. These Terms are binding on the individual or legal entity completing the registration ("Subscriber") and Wiseverge (together, the "Parties").

2. Description of the Software

Extraflow is an AI-powered automation platform designed to help businesses process the order-to-cash flow, with integrations across multiple ERPs, email, WhatsApp, Slack, and other systems. Extraflow reserves the right to modify, expand or discontinue Software features upon reasonable prior notice to the Subscriber.

3. Account and Access

The Subscriber is responsible for:

  • Maintaining the confidentiality of their account credentials;
  • All activities carried out under their account;
  • Ensuring that authorised users comply with these Terms.

The Subscriber must notify Extraflow immediately of any unauthorised access or suspected compromise of their account at info@extraflow.ai.

Extraflow reserves the right to suspend access to any account in cases of suspected misuse, abusive behaviour or breach of these Terms.

4. Subscription and Billing

4.1. Subscription Model

Access to the Software is provided on an annual subscription basis, at the price and on the terms set out at the time of registration or in the commercial proposal accepted by the Subscriber.

4.2. Payment

The annual subscription fee is payable in full at the start of each annual period. Payment is made against an invoice issued by Extraflow, due within 5 (five) days of the invoice date. Access to the Software will be granted upon confirmation of payment.

Stated prices are exclusive of applicable taxes, including VAT at the applicable legal rate, which will be added to the invoice and borne by the Subscriber.

4.3. Late Payment

In the event of failure to pay by the due date, Extraflow may:

  • Charge interest at a rate of 1% per day on the outstanding amount;
  • Suspend access to the Software after 10 (ten) days of non-payment, without prejudice to the payment obligation;
  • Terminate the subscription after 30 (thirty) days of non-payment, with no refund of any amounts already paid.

4.4. Invoice Disputes

The Subscriber may dispute an invoice within 2 (two) business days of receipt, by written notice to Extraflow setting out the grounds for the dispute in reasonable detail. If no dispute notice is submitted within that period, the invoice shall be deemed accepted. The Subscriber may only withhold payment in respect of the disputed amount.

4.5. Renewal and Cancellation

The subscription renews automatically for successive annual periods unless cancelled in writing at least 30 (thirty) days before the end of the current period. No refunds will be issued for periods already invoiced or for partial use.

5. Intellectual Property

The Software, including its content, code, artificial intelligence models, design, architecture, data and documentation, is the exclusive property of Extraflow and is protected by intellectual property rights under applicable law.

Extraflow grants the Subscriber a non-exclusive, non-transferable and revocable licence to use the Software (Extraflow) solely for the Subscriber's internal business purposes during the subscription term.

The Subscriber is expressly prohibited from:

  • Copying, modifying, decompiling, reverse engineering or creating derivative works from the Software;
  • Sublicensing, reselling or making the Software available to third parties;
  • Removing or altering any intellectual property notices belonging to Extraflow.

Extraflow may use any feedback or suggestions provided by the Subscriber to improve the Software, without any obligation of compensation.

6. Data and Privacy

The processing of personal data in connection with the use of the Software is governed by the Extraflow Privacy Policy, available at extraflow.ai/en/privacy, which forms an integral part of these Terms.

The Subscriber is responsible for ensuring that it has an adequate legal basis for transmitting to Extraflow any personal data relating to third parties in the context of its use of the Software.

7. Warranties and Exclusions

The Software is provided "as is" and "as available". Extraflow warrants that:

  • It has the legal capacity to enter into this agreement and to provide the services;
  • It will use reasonable efforts to ensure the availability and proper functioning of the Software.

Extraflow does not warrant that the Software will operate without interruption or error, or that it will meet all of the Subscriber's specific requirements. All implied warranties are disclaimed to the maximum extent permitted by applicable law.

8. Limitation of Liability

8.1. Exclusion of Indirect Damages

Neither Party shall be liable for any indirect, consequential, special or punitive loss or damage, including loss of profits, loss of data or loss of business opportunity, even if that Party has been advised of the possibility of such loss or damage.

8.2. Liability Cap

Extraflow's total maximum liability to the Subscriber, on any basis, shall not exceed 50% (fifty percent) of the total annual subscription fee paid by the Subscriber in the year in which the event giving rise to the liability occurred.

8.3. Mandatory Exceptions

Nothing in these Terms excludes or limits the liability of either Party for death, personal injury or damage caused by wilful misconduct or fraud.

9. Acceptable Use

The Subscriber undertakes to use the Software lawfully and in accordance with these Terms. The following are expressly prohibited:

  • Using the Software for any illegal purpose or in a manner that infringes the rights of third parties;
  • Attempting to gain unauthorised access to any systems, data or networks;
  • Transmitting viruses, malware or any malicious code;
  • Using the Software in a manner that causes harm to Extraflow, other users or third parties;
  • Scraping, automated data extraction or placing undue load on the Software's infrastructure.

10. Confidentiality

Each Party undertakes to keep confidential all proprietary information received from the other Party and not to disclose it to third parties without prior written consent, except where:

  • The information is or becomes publicly available through no fault of the receiving Party;
  • Disclosure is required by law or by a competent authority, with prior notice to the disclosing Party where legally permissible.

This obligation shall remain in force for 3 (three) years following termination of the subscription.

11. Termination

11.1. Termination for Cause

Extraflow may terminate access to the Software immediately upon written notice if the Subscriber:

  • Fails to meet any payment obligation under Clause 4;
  • Breaches any provision of these Terms and fails to remedy the breach within 10 (ten) days of notice;
  • Becomes insolvent, is dissolved or ceases to carry on business.

11.2. Consequences of Termination

Upon termination, the Subscriber's access to the Software will be deactivated. The Subscriber may request an export of their data within 30 (thirty) days of termination, after which data will be deleted in accordance with the Privacy Policy. No refunds will be issued for unused periods.

12. Force Majeure

Neither Party shall be liable for failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, acts of war, third-party infrastructure failures or decisions of public authorities. The affected Party shall notify the other as soon as reasonably practicable. If the situation persists for more than 30 (thirty) days, either Party may terminate the agreement by written notice. No refunds will be issued for unused periods.

13. Publicity

Extraflow may reference the Subscriber as a client and use its name and logo in marketing materials, unless the Subscriber objects in writing.

14. Amendments

Extraflow reserves the right to update these Terms upon 10 (ten) days' prior notice to the Subscriber. Continued use of the Software after that period constitutes acceptance of the amended Terms. If the Subscriber does not accept the updated Terms, it may cancel its subscription before the amendments take effect.

15. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between the Parties with respect to their subject matter.
  • Severability: If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: Failure to exercise any right shall not constitute a waiver of that right.
  • Assignment: The Subscriber may not assign this agreement or any of its rights without Extraflow's prior written consent.

16. Governing Law and Jurisdiction

These Terms are governed by Portuguese law. The Parties submit to the exclusive jurisdiction of the courts of Porto, Portugal, for the resolution of any dispute arising out of or in connection with these Terms.